EUR payments with SEPA

Before a EUR payment

Check that EUR instructions have been issued and activated for your account. A country being supported does not mean that EUR details have already been created.

SEPA is a euro payment system. An account’s country or IBAN does not by itself establish support for another currency or for SWIFT.

Sharing your EUR instructions

1. Copy the beneficiary name and IBAN exactly as provided.
2. Include the required payment reference and any additional bank information displayed.
3. Ask the sender to use the supported SEPA transfer type in EUR.
4. Confirm the payer is eligible for the receiving flow before the payment is sent.

Do not substitute your own name for a different beneficiary name shown in the instructions. If something appears incorrect, ask Ostro to check it first.

SEPA Instant or standard SEPA?

SEPA Instant depends on the receiving bank, route availability and limits. An instant request that cannot complete can fall back to standard SEPA Credit Transfer. A sender selecting “instant” does not guarantee instant availability in Ostro.

Standard SEPA processing uses business days and cutoffs. Check the timing guide for the applicable reference window.

Paying out in EUR

An eligible EUR payout requires a verified supported bank destination. Confirm the beneficiary name, IBAN, currency, quoted charges and estimated arrival before proceeding. Access to receiving details does not automatically authorize every payout route.

When to ask for help

If an IBAN is rejected, check for missing characters and the selected transfer type. Do not change the destination country or use a different payment method just to pass bank validation.

For a delayed transfer, ask the sender for a bank confirmation and the SEPA end-to-end reference, if available. Contact Ostro if the expected window has passed.