THE OSTRO HELP CENTER
A little clarity.
A better next step.
From your first receiving details to your next payout.
Find the answers that move you forward.
FIND YOUR WAY
What can we help with?
Practical guidance, one topic at a time.
Getting started
Meet Ostro, check eligibility and find your first steps.
Verification & eligibility
Understand identity checks, business reviews and country access.
Receiving payments
Share your details and receive payments from around the world.
Tracking a payment
Payment statuses, processing windows and what to do about a delay.
Payouts & currencies
Explore local-currency payouts, stablecoins and verified destinations.
Account & security
Signing in, authenticators and keeping your account safe.
Pricing & limits
Request a quote and understand route-specific fees and limits.
Getting more help
Contact our team, report an issue or make a privacy request.
A GOOD PLACE TO START
Answers for
the next step.
The essentials of receiving, tracking
and settling your payments.
WHERE YOU ARE MATTERS
Find your country.
Understand your options.
Check eligibility, regional restrictions and available payment categories.
Explore country coveragePLAN AHEAD
Every route
has its rhythm.
Banking days, cutoff times and what can affect arrival.
Understand payment timingA LITTLE MORE DIRECTION
Find the next step yourself.
Work through a payment issue
A few simple questions. A checklist for your situation.
Start troubleshootingGet to know your currency
Receiving, funding and payout guidance for six fiat currencies.
Explore currency guidesMake sense of payment terms
From ACH to wallet networks, explained in plain language.
Open the glossary