BRL payments with Pix

Check the receiving flow

Current partner guidance excludes EU customers from this BRL route. BRL onramp access for individuals also requires the applicable Brazilian CPF qualification; non-Brazilian individuals without that qualification are not supported for onramps.

Third-party individual deposits are not supported on this route. Eligible payments from your own account and from businesses have different conditions. A Pix key being technically valid does not override those requirements.

Using your BRL instructions

1. Confirm BRL receiving is active and the payer is permitted.
2. Share the Pix key or other exact instructions displayed for the payment. Do not create or guess a key.
3. Ask the payer to check the beneficiary identity shown by their bank before confirming.
4. Include any required reference and keep the bank’s payment confirmation.

If the displayed recipient differs from the provided instructions, pause the payment and ask Ostro to check.

What timing to expect

The Pix rail operates 24/7. This does not remove compliance checks, account restrictions or partner processing. Use the processing reference and the estimate for the actual payment.

Receiving a BRL payout

Where available, a payout can go to a verified supported destination in Brazil. Check the beneficiary, destination details and applicable quote. Receiving eligibility and payout eligibility are assessed separately.

A Pix payment has not appeared

Ask the sender for the Pix receipt and end-to-end identifier if available, along with the amount and time sent. Check whether the bank marked it completed, pending or returned. Provide these details to Ostro through the payment support flow, without sending a duplicate transfer.