Receiving payments
The bank says the receiving details or name don’t match
Resolve beneficiary-name, account-format or bank-validation errors before sending.
THE SHORT ANSWER
Pause the payment and compare the bank's fields with the exact active instructions in Ostro. Do not change the beneficiary or rail simply to bypass a warning.
- Applies to
- Payers or customers seeing a bank validation or beneficiary-name warning.
Updated
In this guide
Check the fields
- Confirm the intended currency and domestic transfer method.
- Copy the full beneficiary name and destination identifiers from the active instructions.
- Check for missing digits, extra spaces or a field intended for a different identifier.
- Confirm whether the bank expects a routing number, IBAN, sort code, CLABE or another identifier.
Use only the fields applicable to that route. Do not invent a SWIFT code for a domestic payment.
Named receiving details
Where approved, account details can be issued in your name. Other routes may show different beneficiary instructions. Never replace the instructed beneficiary with a preferred or trading name without confirmation.
If the bank still rejects the details
Ask the sending bank which field failed and contact Ostro with the currency, rail and error text. Share complete financial documents only through the secure method support requests.
If the payment already left the bank, use the missing-payment guide rather than sending a second transfer.
Something unclear? Suggest a correction or ask a question.
Tell us what’s happening. We’ll help you find the next step.
Contact Ostro support