COP payments with Bre-B and Bank Transfer

Check the route and payer

Current partner guidance excludes EU customers from this COP route. It does not support receiving third-party individual deposits; eligible first-party and business-originated flows have separate conditions.

Confirm account activation, the payer type and the available payment method before arranging a transfer. Do not infer that every Colombian bank transfer will use Bre-B.

Sharing COP instructions

1. Copy the exact beneficiary information and destination identifiers issued for the selected method.
2. Include any required payment reference.
3. Ask the payer to use the currency and rail shown, without substituting a different transfer method.
4. Keep the bank confirmation and follow the status in Ostro.

Bank Transfer instructions and Bre-B instructions should not be treated as interchangeable. If an expected field is absent, ask Ostro to check the route rather than inventing a value.

Bre-B compared with Bank Transfer

Bre-B can operate around the clock on enabled routes. COP Bank Transfer follows weekday processing windows. A payment submitted after a cutoff can wait for a later eligible window.

Payment size and route limits can also affect which method is used. Check the processing guide and the estimate for the specific payment.

Paying out in COP

Choose an available payout to a verified supported Colombian destination. Check the beneficiary, payment method, charges and timing before confirming. Conversion, where needed, is handled through licensed financial partners.

If a transfer is delayed

Ask the sender to confirm whether Bre-B or Bank Transfer was used, its status, and the bank transaction reference. Include the amount and time sent when contacting Ostro. A bank transfer sent outside a processing window should not be resent while the original is pending.