Account & security
My confirmation or password-reset link has expired
Recover from an expired, already-used or invalid account email link.
THE SHORT ANSWER
Request a fresh link through the official Ostro app and use the newest email. Never share a confirmation or password-reset link with someone else.
- Applies to
- People opening an Ostro confirmation or password-reset email.
Updated
In this guide
Why a link may fail
An account link may expire, have already been used, or be replaced by a newer request. Some email-security systems can also inspect links before you open them.
Try this
- Return to Ostro’s official login page.
- Use the appropriate account-confirmation or password-reset option where available.
- Open the latest email and use its link once.
- If the app shows a request limit, wait before trying again.
Avoid repeatedly opening old links or requesting several emails at once. Never paste a full account link into a public forum or a support message.
If every new link fails
Contact support with your email provider, approximate time and exact error text, omitting the link itself. Mention if your work email uses automated link inspection.
A password reset changes your password; it does not remove an authenticator requirement or bypass account verification.
Something unclear? Suggest a correction or ask a question.
Tell us what’s happening. We’ll help you find the next step.
Contact Ostro support