Account & security
I haven’t received my confirmation email
Check the address, inbox and delivery status before requesting another account confirmation.
THE SHORT ANSWER
Check the email address you used, spam folders and mailbox filters. Request a new confirmation only through Ostro's official sign-in or signup flow, if offered.
- Applies to
- People waiting for an Ostro account-confirmation email.
Updated
In this guide
Check the basics
- Make sure you are checking the mailbox used for signup.
- Search spam, junk, promotions and any workplace quarantine.
- Check whether your mailbox is full or a filter moves automated messages.
- Allow time for delivery before requesting another message.
Do not create several accounts with variations of your email address to test delivery.
If you request another email
Use the official app at app.tryostro.com/login. Only use a resend option if it is available. Repeated requests may trigger a temporary limit.
Use the newest message. If its link fails, follow the expired-link guide.
Still no email?
Contact support from the address you intended to register, if possible. Include the approximate request time and any error text. Do not forward a live confirmation link or send a password.
Support can investigate delivery or an address mistake. Email delivery and confirmation do not by themselves approve an account for payments.
Something unclear? Suggest a correction or ask a question.
Tell us what’s happening. We’ll help you find the next step.
Contact Ostro support