When can I start using payment features?

Use payment features only after they are activated for your account and current receiving or payout instructions are available in your workspace.

Three things need to be ready

• Your verification: the required identity or business checks must be completed and approved.
• Your Ostro account: any required account review must be complete.
• The payment route: the currency, rail, asset or network must be supported and enabled for your circumstances.

Approval at one stage does not automatically complete the other stages. Additional information or partner enablement may still be required.

If a feature is not available

A feature may be awaiting activation, unavailable in your jurisdiction or subject to a separate request. The help center explains supported product options; it does not confirm that every described feature is live for every customer.

If your workspace does not show usable receiving details, do not arrange a payment yet. If a payout option is missing, do not use a different currency or network as a substitute without confirmation.

What you can do while waiting

Review the guides, secure your login and respond to any onboarding requests. Support can clarify your current status and whether another step is needed. We do not promise a fixed activation date or guaranteed approval.

Contact support if a status is unclear. Avoid repeated registrations or duplicate requests, which can make it harder to reconcile your application.