Creating your Ostro account

Start at Create account. Use an email address you control and a strong, unique password. If new registrations are paused, contact support rather than creating duplicate accounts.

Complete the steps shown in your workspace

Confirm your email using the confirmation message, then follow the account-security and onboarding instructions. Use accurate information and select the right account type: individual or business.

The verification steps depend on your circumstances and the services being requested. Follow the secure verification process made available to you. Do not email identity documents unless support has arranged an appropriate secure process.

Registration does not activate payments

Creating a login does not mean that your identity, account or payment routes have been approved. Payment access requires the applicable verification, Ostro review and partner activation.

If your account is waiting for review, follow any requests for information. Do not send money to example details, screenshots from a guide or details belonging to another person.

If you cannot continue

If a confirmation email does not arrive, check spam and make sure you used the correct address. Use the resend option if available, allowing time between requests. If registration or activation is unavailable, contact support with the step you reached and any non-sensitive error message.