My verification or account review is pending

A pending review means that one or more required checks have not finished. It does not necessarily mean that your application has been rejected.

Check for a next step

Open your workspace and review the current instructions. You may need to complete a verification step, accept applicable terms, provide a clearer document or answer a question about your business or payment activity.

Use the requested secure submission channel. If you have already responded, avoid sending multiple versions of the same information unless asked.

Different reviews can finish at different times

Identity or business verification, Ostro account review and financial-partner route approval are separate decisions. An approved account can still have a receiving currency or payout method waiting for activation.

Processing depends on the completeness of the information and the checks required. We cannot promise a fixed review time or guaranteed approval.

When to contact support

Contact support if the instructions are unclear, you cannot open the required verification step or a status appears inconsistent. Include your registered email, the step you reached and the non-sensitive error message.

Do not create another account to get around a review. Do not send a payment until the relevant payment instructions are active and available to you.

If your application is rejected or access is restricted, ask about the available next steps. Some compliance information cannot be disclosed, and a request for review does not guarantee a different outcome.