Understanding identity verification
Why verification is needed and how to provide information safely.
Verifying a business or agency
Prepare information about your business, its activity and authorised representatives.
My verification or account review is pending
Understand review states and what to do when more information is needed.
Checking country and regional eligibility
Your residence or business operating location is the starting point.
My verification documents were rejected or need updating
Prepare a clearer verification submission without emailing identity documents or changing facts.
Why am I being asked about the source or purpose of a payment?
Understand requests for payment-purpose or source-of-funds evidence.