Understanding your payment’s status
Follow a payment from incoming activity through review and completion.
Missing payment: what to do if your money hasn’t arrived
The details that help us investigate an incoming payment or a delayed payout.
Processing windows and cutoff times
A route-by-route reference for eligible payments, with timing qualifications.
Can a payment be cancelled or returned?
What to do if a transfer has incorrect details or needs investigation.
I sent a payment with a missing or incorrect reference
What to do when the sender omitted or changed required payment instructions.
Why is the received amount different from the amount sent?
Compare currencies, conversion, charges and the payment actually sent.
My payment is under review. What happens next?
Understand payment review and how to respond to a request for information.
I may have sent the same payment twice
Check duplicate submissions without creating another transfer or assuming a reversal.