Requesting access, correction or deletion of information

Send privacy questions and requests to privacy@tryostro.com. Explain what you are requesting and which Ostro service or account it concerns.

Examples of requests

Depending on the applicable law and circumstances, you may be able to request access to information, a correction, deletion, restriction or another available privacy remedy.

Read the Privacy Policy for the detailed scope, responsible entity, retention criteria and contact information. This article is a practical contact guide, not a replacement for that policy.

Identity and authority checks

We may need proportionate evidence that the request comes from the right person or an authorised representative. Do not send a full identity document in your initial email. We will explain any required verification and appropriate submission process.

We cannot disclose another person’s information solely because it is requested from an account with a similar name or email.

Retention and partner-held records

Closing an account or requesting deletion does not automatically erase information that must be kept for a valid legal or compliance reason. Financial partners may have independent duties and their own privacy processes.

We will explain relevant limitations where appropriate. For payment assistance while a privacy request is being considered, contact support separately using the relevant payment reference.