Getting more help
Making a complaint
Tell us what went wrong and the outcome you are seeking.
THE SHORT ANSWER
Contact Ostro support and clearly identify your message as a complaint. Include the relevant reference, what happened and the outcome you are seeking.
- Applies to
- Customers seeking account, payment or service assistance.
Updated
In this guide
If you are unhappy with an Ostro service or how an issue has been handled, contact support@tryostro.com and clearly state that you are making a complaint.
What to include
Provide your registered email, a concise explanation of the issue, relevant dates and payment or support references. Tell us what resolution you are seeking.
If you have already spoken with support, reply in the existing thread where possible so the history stays together. Do not include passwords, login codes or sensitive identity documents.
How the complaint is considered
We will review the information, ask for clarification where needed and explain the outcome or next steps. An issue involving a financial partner may require coordination with that partner.
We do not promise a particular result or an invented response deadline. Any applicable legal requirements and the terms governing the relevant service still apply.
Privacy and formal correspondence
For complaints about personal information, use privacy@tryostro.com. Formal legal notices can be directed as described in the Terms of Service.
Using this support process does not remove rights or remedies available under applicable law.
Something unclear? Suggest a correction or ask a question.
Tell us what’s happening. We’ll help you find the next step.
Contact Ostro support