Understanding payment fees and charges

Fees can differ by customer, volume, payment direction, currency and payout method. Use your applicable quote and the information shown before confirming a payment.

Possible cost components

Depending on the route, costs may include receiving or payout charges, currency conversion, network fees or charges from sending, intermediary or receiving institutions.

Not every component applies to every payment. A single reference price should not be treated as the total cost unless its terms say that it includes the full route.

Before you confirm

Check the currency being sent, the payout amount, applicable rate and disclosed charges. Confirm whether any third-party deductions may affect the final amount received.

If an amount or fee is unclear, ask support before submitting. Do not assume a payment is free because a general help article does not list a price.

Questions about a completed payment

Contact support with the payment reference and explain the amount or charge you want clarified. Avoid sending complete account statements in an initial message.

A returned or unsuccessful payment may still involve charges from participating institutions. Refund or fee treatment depends on the circumstances and applicable terms.