Understanding your payment’s status

The status in your workspace describes the latest information available for that payment. Exact labels may vary by route and payment type.

Incoming, pending or processing

These states usually mean that the payment has been initiated, detected or is progressing through one of the required processing steps. They are not confirmation that funds are available for payout.

A sender’s confirmation may show that their bank accepted a transfer before it reaches the receiving route.

In review or awaiting information

A payment may require compliance checks or clarification about the payer, source of funds or purpose. Follow the instructions provided through your workspace or the verified support process.

There is no guaranteed review duration. Providing complete, accurate information helps the review proceed, but does not guarantee approval.

Available, completed, failed or returned

Available funds can be used only through the eligible options shown in your workspace. A completed payout should be checked against the destination and any available reference.

A failed or returned payment needs its own investigation. Do not assume an immediate refund or resend the payment without checking what happened.

If the status seems wrong

Contact support with the payment reference, date, amount and currency. A browser refresh or a bank screenshot cannot independently prove final settlement. Support will use the recorded payment information and partner status to investigate.